Terms and Conditions
Our Commitment: I-C-I-D Pte Ltd values the importance of your passport and strives to make your experience with our visa service satisfying and efficient. We aim to save you time and reduce stress associated with the visa process.
Our Services: We offer advice, provide visa application forms, accept documents via courier, email, or in-person, and handle embassy interactions. Our contact details are available for inquiries. Processing times may vary during busy periods, and we prioritize completing visas before travel dates.
Business Hours: Our office operates Monday to Friday, 10:00 am to 8:00 pm, and we prefer appointments. We are closed on weekends and public holidays.
Regulation Changes: We make efforts to stay updated on visa regulations but cannot be held responsible for any inconvenience or loss resulting from unknown changes. Right to Refusal: I-C-I-D Pte Ltd reserves the right to reject any application without providing a reason.
Service Charge: Our service charge is quoted upfront and may change depending on the time of year. Additional fees apply to urgent applications, which we accept at our discretion. Charges may change if delays occur due to incomplete documentation.
Embassy Visa Fees: We are not responsible for any increases in embassy visa fees. The client will be responsible for covering additional costs.
Additional Work: If extra work is needed before submitting your visa application, such as hotel reservations or travel insurance, it will incur additional service charges.
Payment: Full payment is required before processing your application. Personal cheques must clear before documents are returned, while company cheques can be made upon passport collection. Make cheques payable to I-C-I-D Pte Ltd.
Cancellations and Changes: Cancellation fees apply under specific circumstances, and applications cannot be canceled or travel dates changed after documents are submitted to the embassy. Additional charges may apply for document changes or missing items.
Processing Times: Quoted processing times are a guide and may vary. We may accept urgent applications under certain conditions but cannot guarantee success or take responsibility for delays or issues.
Communication: We will communicate with you throughout the process, informing you of any updates or requirements. Please provide accurate contact information and ensure you can receive our messages.
Future Communication: We may retain your information for future communications about visa services but will not share your information with third parties.
Document Tracking: We carefully track and record the status of your documents throughout the process.
Payment and Responsibility: All service fees, including embassy fees, must be paid upfront and are non-refundable. We are not responsible for any expenses incurred due to delays or visa refusals. We cannot guarantee visa approval, as it is determined by the embassy.
The service provided by the Company consists of professional visa assistance and application processing. The Client is not purchasing a visa, but a visa support service. All service fees remain non-refundable once the application preparation or submission process has commenced, regardless of the outcome of the application.
Visa Refusals, Confidentiality and Application Records
In the event of a visa refusal, the Company will provide the Client with the refusal reference number issued by the Immigration & Checkpoints Authority (ICA) of Singapore or the relevant authority. The reference number may be used by the Client to verify the authenticity of the decision through the official channels made available by the relevant authority.
The Company is not obligated to provide and may not disclose copies of internal application records, ICA/SAVE submission screenshots, payment receipts between the Company and government authorities, Form 14A submissions, uploaded supporting documents, internal correspondence, local sponsor information, system logs, screen recordings, videos, or any other documents, records, or data relating to the visa application process, except where disclosure is required by applicable law.
Certain information relating to visa applications may contain confidential, proprietary, commercial, personal, or third-party information protected under Singapore law, contractual obligations, privacy requirements, or internal Company policies. Such information shall not be disclosed to applicants.
The Company reserves the right to determine what information and documents may be released to the Client following a visa refusal. The official refusal notice and/or refusal reference number shall constitute sufficient confirmation of the outcome of the visa application.
The Client acknowledges that visa applications may be submitted through authorized partners, licensed travel agencies, local sponsors, appointed representatives, or other authorized entities. The Company is not required to disclose internal business relationships, submission channels, operational procedures, contact persons, sponsor details, or third-party arrangements used in connection with the application.
Where an appeal is available, the decision to submit an appeal, the timing of such appeal, and the contents of any appeal shall remain at the sole discretion of the Company and/or the authorized submitting entity unless otherwise agreed in writing.
Disclosure: You must disclose all relevant information before we collect your documents, including previous visa issues, application status, passport and visa expiration dates, and other relevant facts. If you fail to disclose information, our full service charge will apply for any visa refusal.
Document Copies: Keep copies of all your documents, including your passport, as we can only retain them for a limited time. Some documents may be retained by embassies, so it is essential to have copies for your records.
Date of last update: 05 April 2023.